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Company: CONVERGYS
Location: Mumbai, Maharashtra
No. of Vacancies: Unspecified
Experience Required: Freshers & Experienced
Field: Technical Support
Salary: As per norms
Closing Date:
Description


CONVERGYS (www.convergys.com)

(Freshers / Experienced) Technical Support Representatives @ Mumbai

Job Position : Technical Support Representative

Job ID : 100493

Fluency in the following languages required : English

Job : Problem Resolution Rep

Schedule : Full-time

Candidate Profile: Education and Experience :
• College Graduates (any stream) - Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Ability to learn.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
• Should not be pursuing any regular course/educational program which may conflict with the work timings

Desired Experience : Freshers / Experienced

Job Description :
• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.


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