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Company: Infinite Computer Solutions
Location: Bangalore, Karnataka
No. of Vacancies: Unspecified
Experience Required: 0 - 1 Year
Field: Technical Support
Salary: 1.80 to 2.00
Closing Date:
Description


Infinite Computer Solutions (www.infinite.com)

Infinite Computer Solutions is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.

Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.

Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.

Industry focus
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.

Global footprint
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China. We have also been growing our development centers in India : Bangalore, Chennai, and Hyderabad.

Sustained growth
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.

Job Position : Technical Support Executive (voice)

Desired Education :
• Bachelor’s degree from a three-year college or university
• Bachelor’s degree in Engineering from non-premier colleges
• Diploma / Post Graduate / BE
• Avoid regular ME / MTech / MCA / MBA

Mandatory Skills : Fresher, Tech Support, Call centre, BPO

Desired Candidate Profile :

Technical Skills :
• Basic knowledge of Computers and Laptops including Apple machines
• Basic knowledge of operating systems –Win 98, Me, 2000, XP
• Basic knowledge of Apple Operating system and devices must
• Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
• Good working knowledge of the Internet
• Advance troubleshooting skills for atleast one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- Apple Mac OS
- Peripherals like Printers, Scanners and Multifunction Devices
- Networking with Apple products (iPod, iPad, Mac, Airport)

Verbal and Written Skills :
• Speech clarity, voice clarity, good pronunciation and should NOT have a MTI (Mother Tongue Influence)
• Good spoken as well as written Grammar (Conversation Flow and sentence construction)
• Reading, comprehension and responding skills based on the International Language Proficiency Rating System

Typing Skills : A minimum of 15 words per minute

Behavioural skills :
• Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning, problem-solving skills
• Willing to learn and flexible to changes
• Aptitude and ability to grasp
• Team player
• Confident and should have a positive attitude
• Willingness to work for atleast two-years duration with the organization

Environmental, Physical and Other Requirements :
• Willing to work in shifts, rotating as schedule requires
• The weekly offs may not fall on the weekend
• The candidate should be willing to work on public holidays/festivals if scheduled/required
• A workday has pre-scheduled break timings. The job requires strict adherence to schedules

Job Description :
• Technical Support Executive
• Location : Bangalore
• Reports To : FTL/Team Leader – Operations


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