US Based call center is a call center
of a US company that has all its operations in India. Having Indian
operations has reduced their cost structures and allowed these companies
to sell their onshore brands and then deliver their services with an
offshore cost structure. US based call center outsourcers locate their
operations in India as India is considered to be the best for
outsourcing due to several reasons like large talent pool, easy
availability of manpower, support of government, etc. Convergys and
others have built call centers in India and are moving call volumes from
US to lower cost locations. In India this is one of the major call
center.
Time Zones of US Based Call Centers in India
US based call centers in India have US clients and so the working hours
depend on the times zones of USA. The call center has different shifts
depending on the standard time.
USA have the following time zones :
- Pacific Time Zone : 8 hours behind GMT
- Mountain Time Zone : 7 hours behind GMT
- Central Time Zone : 6 hours behind GMT
- Eastern Time Zone : 5 hours behind GMT
Jobs Outsourcing From US
There are various jobs like management, business, computer, life
sciences etc. that are moving offshore. The number of jobs moving
offshore was about 102, 674 in 2000 which further raised to 587,592 in
2005. This number is expected to rise further to 1,591,101 by 2010 and
3,320,213 by 2015.
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