Customer Relationship Management (CRM)
solutions facilitate firms to create the customer relationship needed to
uncover new business opportunities and enhance client service.
Core Competencies
The solutions are designed to provide the knowledge needed to develop
effective customer strategies and
maximize customer
profitability . CRM solutions deliver the
robust functionality
needed to achieve maximum return on customer relationships. Giving
accurate and
timely information is of extreme significance to
call center operations. CRM solutions are ideally suited for call
centers. These solutions have increased the productivity of CSRs while
providing a
reliable presentation of their
critical
product and customer information .
The CRM software has the power and flexibility to manage virtually any
call center operation, no matter how large or small. Starting with
database and development tools , the software contains a CRM
application including
telephony and web integration and a
complete call center phone system.
Advantages of CRM Solutions
- Customer Service and Care
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Remote agent support
- Customization and integration
- Literature fulfillment
- Development toolkit
- Follow-up date call backs
- Multiple blended campaigns
- Online Surveys
- Call history
- Contact management
- System and agent monitoring
- Data import/export
- Appointment scheduling
- Help Desk Applications
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